What we collect
We may collect the following information:
- Your name
- Your contact information such as email address
- Demographic information such as preferences and interests
- Other information relevant to customer surveys and/or offers
- Any information you provide by filling in forms on our website https://tdu.or.tz
- Details of your visits to our website and the resources that you access
What we do with the information we gather
We use this information to provide you with a better service and to ensure that our website is presented in the most efficient manner for you, and in particular for the following reasons:
- For internal record keeping purposes.
- To improve our services.
- To provide you with information and promotional material about services or other information which you request from us or we think you may find interesting using the email address which you have provided and where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service when you chose to do so.
- To notify you about changes to our products or services.
- We may use the information to customise our website according to your interests.
If you are an existing client, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new client, and where we permit selected third parties to use your personal information, we (or they) will contact you by electronic means only if you have consented to this.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the information is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not in any way give us access to your computer or any information about you, other than the information you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
TDU will only process personal data in line with the purpose for which it was collected. We will retain this data for no longer than necessary to provide said services. Data may be retained for longer periods in line with our legitimate business interests or in accordance with applicable legislation.
At any point while we are in possession of processing your data, you, the data subject, have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – In certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply to you have the right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
- Right to judicial review: In the event that TDU Ltd. refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in Complaints below.
All of the above requests may be forwarded on should there be a third party involved in the processing of your personal data.
In the event that you wish to make a complaint about how your personal data is being processed by TDU please contact us at:
Email: [email protected]
Phone: +255 713 844 198 or +255 754 329 334
Visit: 1st Floor, NSSF Waterfront Building,
Ministry of Industry and Trade,
Dar es Salaam,